IT Supporter Request Fulfilment, User Administration

Warszawa, PL, 02-460 Łódź, PL, 93-281

Job ID: 10860 

We are now looking for an IT Supporter who is interested in generating value for our end-users through our IT request fulfilment process. This is an opportunity for you to grow in a diverse team of experienced user administrators, looking to transform the 'current way of working' to better meet the business needs.


At Nordea, we’re committed to being a partner our customers and society can count on. Compliance and integrity go hand in hand. Joining us means you’ll have an impact on how we do banking – today and tomorrow. So bring your ideas, skills and unique background. With us, you’ll be in good company with plenty of opportunities to collaborate, grow and make your mark on something bigger.

About this opportunity

Welcome to the User Administration team. We add value provisioning accesses and fulfilling work orders to our internal end-users. Therefore, we must always act according to the access management policies and standards.

What you’ll be doing:

  • Request fulfilment, according to our policies and procedures
  • Access related incident coordination and resolution
  • Collaborate with various stakeholders within the IT landscape
  • Cross-unit project allocation for Subject Matter Expert resource requests´
  • Knowledge base refinement and knowledge on article creation
  • Driving and cultivating Nordea's key priorities

You’ll join a true global team, with team members located throughout the Nordics and Poland. This role is based in Poland, out of one of the following office locations including: Warsaw or Lodz.

Who you are

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.  

To succeed in this role, we believe that you:

  • Have excellent command of the English language
  • Are able to adapt in a changing environment
  • Are able to meet targets and work well under pressure
  • Are able to put the team's needs ahead of your own
  • Are a service oriented indivudal

Your experience and background:

  • At least 1+ year of experience in a similar role
  • Experience using ITSM, ticketing tools
  • Experience following, creating and maintaining technical documentation
  • Working with Active Directory or similar environments
  • Working with a range of different applications
  • Motivated and self-organized
  • Aware of the latest developments in automation and script execution
  • Experience working within the Agile framework
  • Experience in coordinating projects is seen as an advantage


If this sounds like you, get in touch!


Next steps

Submit your application no later than 31/10/2022. 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: privacy-policy.2021.pdf (

We reserve the right to reply only to selected applications.

Department:  IT/Technology