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IT Supporter Request Fulfilment

Warszawa, PL, 02-460

Would you like to join a true global team with more than 10 different nationalities amongst 50 team members working on transforming the way service deliveries are established?

We have 3 posts to fill for a User Administration in IT. The ideal candidates are interested in generating value for our end-users through our IT request fulfilment process. This is an opportunity to grow in a diverse team of experienced user administrators; looking to transform the 'current way of working' to better meet the business needs.

At Nordea, we know our customers’ needs are changing – and we are deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact – and we need your skills, ideas and unique background. With us, you will find plenty of opportunities to grow and make your mark on something bigger. 


About this opportunity


Welcome to the User Administration Team 3 team,  responsible for provisioning accesses and fulfilling work orders to our internal end-users. Therefore, we must always act according to the access management policies and standards. 


What you’ll be doing:


  • Satisfy Request  and Work Order fulfilment, according to our policies and procedures
  • Access related incident coordination and resolution
  • Collaborate with various stakeholders within the IT landscape
  • Cross-unit project allocation for Subject Matter Expert resource requests
  • Knowledge base refinement and knowledge article creation
  • Driving and cultivating Nordea's key priorities


 The role is based in [[mfield3]]. 


There are 3 positions available, all in Warsaw, Poland. Please note that due to the nature of the tasks, remote working may not always be possible.


Who you are


Collaboration. Ownership. Passion. Courage. These are the four key values that guide us in being at our best. We imagine that you enjoy learning and are excited about bringing your ideas to the table. You’re dependable, willing to speak up – even when it’s difficult – and committed to empowering others.  


To succeed in this role, we believe that you:


- Have excellent command of the English language
- Are able to adapt in a changing environment
- Are able to meet targets and work well under pressure
- Are able to put the team's needs ahead of your own
- Are a service oriented individual


Your experience and background: 


- At least 2+ years of experience in a similar role 
- Experience using ITSM; ticketing tools (please describe which ones in your cover letter)
- Experience following, creating, and maintaining technical documentation
- Working with Active Directory or similar environments
- Working with a range of different applications 
- Motivated and self-organized
- Aware of the latest developments in  automation and script execution
- Experience working within the Agile framework 


If it sounds like you, get in touch! 

Next Steps


Submit your application no later than 31/12/2021. For more information, you’re welcome to contact Julian Rowiński,Katarzyna.Fokczynska@nordea.com or Julian Rowinski Julian.Rowinski@nordea.com.


At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered

Department:  IT/Technology

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