Incident Manager / Supervisor

Warszawa, PL, 02-460

Job ID: 23722 


We are looking for an Incident Manager to join our Incident Management Team which is a part of Nordea’s Technology organisation and is dedicated to secure stable environment and resolve incidents with lowest possible impact to the customers.  


At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re creating an agile environment where we’re harnessing the power of technology – one where you can make an impact. So bring your skills, ideas and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.   


Your future responsibilities 


Welcome to the Incident Management team! We are dedicated to secure stable environment and resolve incidents with lowest possible impact to the business and customers. In your position, you will be working in a flexible environment in close co-operation with many teams across the Nordea organisation. 

As an Incident Manager, your main task will be to focus on prioritizing incidents based upon urgency, impact and criticality, coordinating and facilitating activities between multiple groups, including supporting in handling the Business Critical Incidents.   


What you’ll be doing:   

  • Act as a focal point for all priority 2 incidents   

  • Ensure that the qualification of incidents are reaching correct priority   

  • Manage day-to-day delivery of the incident management process according to existing procedures, including performing incident impact and priority assessment   

  • Ensure the process is executed appropriately at each described step   

  • Drive and coordinate the activities aiming for efficient incident resolution, engage relevant stakeholders to ensure services quick restoration   

  • Take part of the Supervisor role scheduled 24/7/365 days (Duty)   


Welcome to a team with touchpoints in the entire organisation and opportunity to participate in developing Incident Management and by that influence the IT Operational stability within Nordea. The role is based in Warsaw. 


Who you are 


Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.    


To succeed in this role, we believe that you: 

  • You are a team player who has the ability to work independently and proactively.  

  • You understand both IT and business and enjoy hectic and potential stressful situations. 

  • You have excellent communications and co-operation skills and are able to communicate complex and technical issues to management. 

  • You have a strong personality, a “can do attitude” and you are not afraid of taking the lead in driving situations and meetings. 


Your background: 

  • You have been driving meetings / incidents and/or maybe been team lead or a coordinator role earlier. 

  • You have ITIL foundation and experience in how to use it. 

  • You are fluent in English, both verbal and written, and enjoy working with partners across multiple countries.  

  • Minimum a bachelor's degree  


If this sounds like you, get in touch! 


Next steps


Submit your application no later than 01/06/2024. The interviews will be held on an ongoing basis, so we urge candidates to apply as soon as possible.

For more information about the position, you are welcome to contact Torben Troest ( 

At Nordea, we know that an inclusive workplace is a sustainable workplace. We deeply believe that our diverse backgrounds, experiences, characteristics and traits make us better at serving customers and communities. So please come as you are.


Please be aware that any applications or CVs coming through email or direct messages will not be accepted or considered.


Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at:

We reserve the right to reply only to selected applications.

Department:  IT/Technology