Senior Operation Quality Specialist

Job ID: 28192
 

We are looking for an experienced and detailed oriented Senior Operation Quality Specialist to ensure the highest standards in our operation processes and services.

About our team

Meet the highly cohesive CTO Centralized Services team. Our role is to optimize and improve the quality of services delivered by various teams.

Our team focus on enhancing efficiency and the quality of the information provided, which is used to make strategic decisions. A key role in this process is played by properly defined reports based on reliable data.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in how we work and how we make decisions – and that we imagine you share with us.

What you’ll be doing
 

Main responsibilities in this role:

• Monitor, assess, and improve operations processes to ensure compliance with quality standards
• Develop and implement quality assurance strategies and procedures
• Analyse and verify data to ensure accuracy & consistency
• Perform effective data mapping to support various projects and initiatives
• Collaborate with cross-functional teams to identify and address operational challenges
• Provide insights and recommendations to enhance service delivery performance
• Ensure adherence to Service Management framework and best practices

Who you are
 

This is the right role for you if have a keen eye for quality, a passion for process, reports and data quality improvement and thrive in a collaborative environment we’d love to have you in our team.

Your background and skills include:

• Proven experience in IT operations and quality assurance roles
• Strong understanding of IT Service Management principles and processes
• Excellent analytical and problem-solving skills
• Outstanding self-organization and ability to work independently
• Deep knowledge of ITSM systems
• Excellent interpersonal and communication skills for cross-team collaboration
• Project Management skills to plan, organize, and coordinate resources, timelines and deliverables. Familiarity with Agile
• Excellent English written and spoken

It would be ideal if you also have:

• 5+ years of experience in IT industry
• Certification in ITIL

What we offer
 

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch!  

Next steps  
  

Submit your application no later than 28/02/2025.

The recruitment process consists of the following steps:

• Preliminary CV selection  
• Phone conversation with the recruiter  
• Online interview with the hiring leader   
• Background check   

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Please include permit for processing personal data in CV as following:

In accordance with art. 6 (1) a and b. Regulation (EU) 2016/679 of the European Parliament and of the Council of 27 April 2016 on the protection of natural persons with regard to the processing of personal data and on the free movement of such data, and repealing Directive 95/46/EC (General Data Protection Regulation) hereinafter ‘GDPR’. I agree to have: my personal data, education and employment history proceeded for the purposes of current and future recruitment processes in Nordea Bank Abp.

The administrator of your personal data is: Nordea Bank Abp operating in Poland through its Branch, address: Aleja Edwarda Rydza Śmiglego 20, 93-281 Łodź. Your personal data will be processed for the recruitment processes in Nordea Bank Abp. You have a right to access your personal data, right to rectify and right to delete. Disclosing the personal data in the scope specified by the provisions of Polish Labour Code from 26 June 1974 and executive acts are mandatory. Providing personal data is necessary to conduct the recruitment processes. The request for the deletion of your personal data means resignation from further participation in recruitment processes and causes the immediate removal of your application. Detailed information concerning processing of your personal data can be found at: https://www.nordea.com/en/doc/nordea-privacy-policy-for-applicants.pdf

We reserve the right to reply only to selected applications.