Product Owner Experience Management and Integrations

Job ID: 4635

Would you like to have a high impact on digital business in the largest Nordic bank? We are now looking for a Product Owner Experience Management and Integrations to deliver on Nordea’s key strategic priorities towards 2030.

At Nordea, we know our customers’ needs are changing – and we’re deeply committed to meeting them with the financial solutions of tomorrow. We’re working in an agile environment where we’re harnessing the power of technology – one where you can make an impact. So, bring your skills, ideas, and unique background. With us, you’ll find plenty of opportunities to grow and make your mark on something bigger.

About this opportunity

Welcome to the MarTech & Sales Hub at Nordea. We build the bank of tomorrow by enabling technology and tools to drive digital sales and servicing across different business areas and our four markets. Our unit covers operations from data enablement all the way to front-end development with the ambition to provide our customers with personalized sales and servicing. We are on a mission to enable relationship-at-scale banking towards 2030.

Collaboration. Ownership. Passion. Courage. These are the values that guide us in being at our best – and that we imagine you share with us.

The role will have the following key responsibilities:

• This is a key role of improving Nordea’s experience management for both customers and employees
• You will be an agile lead for our Experience Management Integrations team with the focus of leading the agile team that develops the Experience Management platform, integrations, related applications and microservices
• You will be responsible for and own the technical foundation and capabilities for Experience, and you will focus on Qualtrics migration, enablement and expansion
• You will collaborate with the product manager, other product owners, application owner and the operations team, as well as the business enablement team that work with onboarding new users and use cases after development work is finished

Together with your team, you will: 

• Take ownership in long-term product vision for Qualtrics and experience management at Nordea
• Serve as the primary liaison between the development team, architects, business enablement team and the stakeholders 
• Drive structured analysis to understand the requirements and needs, and formalize and communicate them clearly to the team 
• Capture feature requests and business opportunities in the backlog, facilitate prioritization, and break down epics and features with the development team 
• Identify risks and dependencies and make sure they are owned and worked on 
• Model and understand end-to-end survey and feedback processes involving several applications 
• Facilitate E2E walk-throughs and user acceptance testing 
• Build and maintain the team level roadmap and guide the team to the right direction 
• Ensure professional and close co-operation with internal stakeholders, acting as an Experience Management ambassador

The role is based in Denmark, Sweden, Finland, or Norway.

Who you are

To succeed in this role, we believe that you:

• Hands-on experience on Qualtrics, survey design and web-app projects, workflows, reports and dashboards   
• Have an idea how to fit Qualtrics in the landscape and what are the different options for connecting to the other applications
• Have an idea how to expand and enable Qualtrics for different parts of the business, related both to customers and employees
• Are a senior profile experienced in strategy level thinking who can support us developing the strategy and plans that move us forward
• Possess a consulting mindset focusing on identifying and solving problems
• Have an understanding for the Nordea application landscape especially related to customer information
• Have knowledge on data platforms, data management, integrations and APIs
• Customer-centric mindset, understanding of customer journeys  
• Technical understanding, especially on SaaS and APIs 

It would be great if you also:

• Possess a strong team-spirit and collaborative personality ensuring coordination within the team 
• Are confident in stakeholder management  
• Have a solid analytical approach and ability to work independently with high level of responsibility 
• Proven to be a structured planner, a strong facilitator as well as presenter and communicator  
• 5+ years' experience with digital development in an agile setup (SAFe is an advantage)
• You have a degree in Engineering, Economics, Mathematics, Data Science or similar. Equivalent years of experience will be considered in lieu of a degree
• You are fluent in English and ideally one other Nordic language

Our primary Marketing Tech stacks consist of:

• Qualtrics
• Adobe Experience Platform
• Adobe Journey Optimizer
• Adobe RT CDP
• Adobe Analytics & Customer Journey Analytics
• Adobe Target
• Tealium Tag Management
• Accutics

Experience with Qualtrics is a requirement. Experience with the other tools (e.g. from following vendors or similar: SAS, Adobe, Salesforce or Microsoft) is considered a strong plus.

What we offer

People come here when they want to get somewhere. For some, it’s to take their career to the next level. For others, it’s to break new ground within their area of expertise – in other words, with us, you will always move forward.

A culture that fosters performance and growth in one of the largest Nordic banks, offering various opportunities to evolve, develop and learn from brilliant colleagues with diverse backgrounds in a vibrant working environment.

Hybrid working model – we believe in the value of bringing people together and at the same time we embrace the freedom of flexibility.

Diversity and inclusion are a natural part of our daily work. We know that an inclusive workplace is a sustainable one. We genuinely believe that our diverse backgrounds, experiences, characteristics and traits make us stronger together. Every day we strive to find new ways to improve diversity and inclusion within our community e.g. we have signed the European Diversity Charters in the countries where we operate to show our commitment and engage with others to continue learning and improving.

If this sounds like you, get in touch! 

Next steps

Submit your application no later than 14/06/2026. For more information, you’re welcome to contact Brian Erik Hansen at DigitalCareer, brian@digitalcareer.dk or +45 40 11 14 32.

We enable dreams and aspirations for a greater good.

We build relationships. We add a personal touch to everything we do – when advising our customers, collaborating with colleagues, and meeting our potential candidates.

We learn and develop. We take pride in being experts and thinking ahead. We use our expertise to meet our customers’ needs, from the simplest to the most complex. We bring a growth mindset to our work that enables us to focus on a broader perspective in our daily challenges.

We lead change. We are responsible and aware of the impact of our decisions, both for our customers and for our local and global communities. Mindful of our responsibility towards current and future generations, we have made sustainability an integrated part of our business strategy.

We are Nordea. We have a 200-year history of supporting and growing the Nordic economies and our values are deeply rooted in these open, progressive and collaborative societies. As one of the biggest employers in the Nordics, Poland and Estonia, you have excellent opportunities to evolve, develop and move forward with us.

Only for candidates in Finland: A security clearance will be performed for the person selected for this position.

Only for candidates in Sweden: For union information, please contact Finansförbundet at finansforbundet@nordea.se or SACO at SacoNordea@nordea.com.